Privacy Policy
AskWe Privacy Policy
Last updated: 10/07/2025
1. Data controller
Publisher: AskWe, SASU, RCS Créteil n°SIRET : 92829710000010
Contact DPO : MTIR, ihsan.mtir@askwesoftware.com , +33645206032
2. Data collected
We collect only the data needed to use your app:
Identification data (name, email): during registration.
Payment data (if applicable): collected via our third-party service provider.
Technical data: IP, device model, OS version, unique identifier, usage logs.
Localization: only with your explicit consent, and limited to the functionalities concerned.
3. Purposes of processing
Authentication and management of user accounts
Execution of proposed services
Performance analysis and application improvement
Notifications (opt-in/opt-out via settings)
4. Legal basis
Consent: for localization, notifications, marketing collection
Contract performance: management of your account and services
Legitimate interest: usage statistics, security, maintenance
5. Retention period
Identifiers and data linked to your account: until deleted by you.
Technical logs: kept internally for 36 months.
Location data: retained for the duration of the session or authorized use.
6. Security & protection
Encryption of data transiting via HTTPS
Encryption of stored data where applicable
Restricted data access and internal access register
CNIL-compliant incident management policy: notification within 72 hours in the event of a breach.
7. Data sharing
With third-party service providers (hosting, analytics tools, push notifications) who process according to our instructions
No sharing for commercial purposes without your consent
Transparency regarding third parties involved
8. Your RGPD rights
You have facilitated rights:
Access, rectification, deletion, portability, opposition, limitation
Possibility of withdrawing your consent at any time
You can exercise these rights via [email: ihsan.mtir@askwesoftware.com] or contact form.
Response provided within one month (or two in case of complexity).
9. Consent & withdrawal
Free, clear, unambiguous consent: boxes not pre-ticked
Withdrawal as simple as consent (in settings or by email).
10. Protection by design (Privacy by Design)
Privacy and security are integrated into the app's design and throughout its lifecycle. Impact analysis (AIPD) carried out where necessary.
11. Tracking policy
Limited and justified use of cookies and SDKs solely for the above-mentioned purposes.
Prior consent required when required by law.
12. Policy changes
This policy is subject to change. Notification will be sent and the date will be updated. Continued use of the application constitutes acceptance of the changes.
13. Hosting
Your data is hosted by [Provider - country]. Any additional subcontracting will be mentioned here.
14. NDA clause - Reinforced sanction
"The user undertakes not to divulge or exploit the concept, code, design or any confidential information of the application. In the event of violation, a fixed penalty clause of €500,000 will apply immediately, without the need to prove the damage suffered (obligation of result); access may be suspended or terminated immediately, in addition to damages."
15. Mediator / CNIL
In the event of a dispute, you can contact our DPO or refer the matter to the CNIL: [https://www.cnil.fr].